Who we are

BigBuy Markets is a hybrid supermarket operating in the United Arab Emirates. We run an online store at bigbuymarkets.com and physical retail stores across the UAE.

Operated by: BigBuy Markets

Registered address: Building 145, M37, Musaffah Industrial Area, Abu Dhabi, UAE

Contact: info@bigbuymarkets.com

This Privacy Policy explains what personal information we collect when you shop with us — online or in-store — how we use it, who we share it with, how long we keep it, and the rights you have over your data under UAE law.

The information we collect

When you shop with BigBuy, we collect the following types of information:

Information you give us directly:

Name, email address, mobile number

Delivery and billing addresses

Date of birth (for age-restricted products only)

Order history and shopping preferences

Messages you send us via chat, email, phone, or our contact forms

Information collected automatically:

Device information (type, operating system, browser)

IP address and approximate location

Pages you visit on our website and items you view

Cookies and similar technologies (see Section 5)

Information from third parties:

Information from social media platforms when you log in or sign up using them

Payment confirmation from our payment processors (we never see or store your full card details)

Delivery confirmation from our logistics partners

The legal basis for processing your data

Under UAE law, we process your data on one or more of the following bases:

To comply with legal obligations — such as tax records, VAT, and regulatory requirements

To perform our contract with you — when you place an order, we need your information to fulfil it

With your consent — for marketing, push notifications, and optional cookies

For our legitimate business interests — such as fraud prevention, service improvement, and security

Cookies and similar technologies

Our website uses cookies — small files stored on your device — for:

Essential functions — keeping you logged in, remembering your cart, processing checkout

Analytics — understanding how customers use our site so we can improve it

Personalisation — showing you products and offers relevant to you

Marketing — measuring the performance of our ads on other platforms

You can manage or disable cookies through your browser settings. Some essential cookies are required for the site to function — disabling them may prevent you from placing orders. The first time you visit our site, you’ll see a cookie banner where you can accept or customise your preferences.

Who we share your data with

We share data with:

Delivery partners — to bring your order to your door (name, address, phone number, order details)

Payment processors — to take payment securely (Visa, Mastercard, Apple Pay, Tabby, Tamara, etc.)

Cloud and IT service providers — for hosting, email, and customer support tools

Marketing platforms — only if you’ve opted in (Meta, Google, etc.) and only with limited data needed to show you relevant ads

Analytics providers — to understand how customers use our site (typically anonymised)

Law enforcement and regulatory authorities — when required by UAE law

Professional advisors — accountants, auditors, and lawyers, under confidentiality

In the event of a business transfer — if BigBuy is acquired, merged, or restructured, your data may be transferred as part of that transaction

All our service providers are bound by contract to protect your data and use it only for the purposes we permit.

How long we keep your data

We keep your personal information only as long as we need it:

Browsing and cookie data — typically between 30 days and 24 months, depending on the cookie type.

Account information — for as long as your account is active. If you close your account, we’ll delete or anonymise your data within 90 days, unless we’re legally required to keep it longer.

Order and transaction records — for 7 years to comply with UAE tax and accounting laws.

Customer support messages — for 2 years from your last interaction with us.

Marketing data — until you unsubscribe, after which we’ll stop messaging you and only retain a minimal opt-out record.

Your rights over your data

Under UAE Personal Data Protection Law, you have the right to:

Complain — to the UAE Data Office if you believe we’ve handled your data unlawfully

Access — request a copy of the personal data we hold about you

Correct — ask us to update inaccurate or incomplete information

Delete — ask us to delete your data (subject to our legal obligations to retain certain records)

Object — ask us to stop processing your data for specific purposes, such as marketing

Restrict — ask us to limit how we use your data while a query is being resolved

Withdraw consent — at any time, where we relied on your consent to process data

Data portability — receive your data in a portable format, or have it transferred to another service

How we protect your data

We take data security seriously:

All data transmitted to and from our website is encrypted using TLS/SSL

Payment processing uses bank-grade encryption — we never store full card numbers

Access to your data inside BigBuy is restricted to staff who need it to do their job

All staff are trained on data protection and confidentiality

We run regular security reviews and audits

We have procedures in place to detect, report, and investigate any data breaches

If a breach affects your personal information, we’ll notify you and the relevant UAE authority as required by law.